Features · After-hours answering
After-hours answering for law firms: the 9 p.m. caller gets the 9 a.m. intake
Accidents, arrests and custody blow-ups do not wait for office hours, and a caller who reaches voicemail on Friday night has usually signed with someone else by Monday. Basalix AI answers your line at any hour, runs your screening, books the first open slot on the attorney’s calendar and has the record waiting when the office opens.
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- CallerI was just in a wreck on I-35. The other driver ran a light. Is anyone there?
- BasalixI'm sorry that happened. The office is closed right now, but I can take the details so an attorney is ready for you. Were you or anyone with you hurt?
- CallerMy neck hurts. I'm at the ER now.
- BasalixPlease focus on getting seen. I have the attorney available Monday at 9 a.m. or 1 p.m. for a free consultation. Which would you like?
- Car accident · injured
- Treated: ER
- Booked: Monday 9 a.m.
Without it
What happens to a call at night today
Voicemail nobody checks until Monday
By then the caller has spoken to two other firms and signed with one.
An answering service takes a message
Overnight coverage costs extra, and the message still needs screening, a callback and a booking.
The attorney answers from bed
Unscreened calls at midnight, half of them matters the firm does not take.
What it does
The same agent at every hour
There is no separate night mode. Your rules apply at 3 a.m. too.
- Answers any hour
- Nights
- Weekends
- Holidays
- Runs your screening
- Practice area
- State
- Injuries
- Already represented
- Books the next real slot
- Your consultation hours
- Calendar invite
- Escalates the serious ones
- Attorney callback
- Your severity rules
The record is on the matter list when the office opens.
What’s included
How after-hours answering works
There is no separate after-hours mode. The same agent, the same rules, at every hour.
Answers 24/7
Nights, weekends and holidays, with your greeting and the automated-assistant disclosure.
Full screening
Practice area, state, when it happened, injuries, and whether they already have a lawyer.
Daytime bookings
Booked into the next real open slot in the hours you accept consultations, so nothing lands at 3 a.m.
Urgent routing
Severe or urgent matters go to an attorney callback instead of a self-booked slot, on rules you set.
Instant confirmation
The confirmation email with a calendar invite goes out at once, and a reminder before the consultation.
Ready by morning
Every call recorded, transcribed and summarized on the matter list when the office opens.
Nothing disappears
Any call it could not answer is logged with the reason: concurrency or quota.
Plans
On every plan
Round-the-clock answering is the product, not a tier. The plans differ on minutes and how many calls run at once.
- Hours covered
- 24/7 on every plan
- Solo Intake
- 2 calls at once, 500 minutes a month
- Firm Intake
- 5 calls at once, 1,200 minutes a month
- Multi-office / 10+ attorneys
- Dedicated concurrency, volume minute pricing
Prices, minutes and limits for every plan: compare all plans.
Setup
Cover the hours you choose
Step 1
Set consultation hours
Per office and per attorney. Night callers are booked into the next daytime slot, never into the night itself.
Step 2
Forward after hours
Keep the desk on daytime calls and forward on no-answer or on a schedule, with the carrier codes the app generates. Or forward everything.
Step 3
Set the callback rule
Decide which matters are too serious to self-book and should go to an attorney callback in the morning.
Step 4
Open to a full list
Every overnight call is a matter with a summary, the answers and the recording, ready before the first coffee.
Try it on your own firm: 14-day free trial, no credit card.Start free trial
FAQ
Questions about after-hours answering
Yes. Most firms forward on no-answer and after hours using conditional forwarding on their carrier. Daytime calls the desk picks up never reach Basalix; everything else does.
No. Bookings go into the consultation hours you set per office and per attorney. A 2 a.m. caller is offered the next open daytime slot.
The agent never gives legal advice, and for the matters you mark as severe it takes details for an attorney callback rather than booking. Which matters count as severe is a rule you set.
No. Every plan answers 24/7 for the same monthly price. Voice minutes are the only meter, and a night call uses the same minutes as a day call.
Stop losing the Friday-night caller.
14-day free trial. No credit card, nothing auto-charges.