Features · Bilingual answering
Bilingual intake, in Spanish the moment a caller asks
One number, one chat widget, both languages. A caller who opens in Spanish, or switches halfway through, gets the same greeting, the same disclosure, the same screening questions and a real consultation slot, in Spanish. Your firm reads the record the way it reads every other one.
14-day free trial. No credit card, nothing auto-charges.
- BasalixThanks for calling Rivera & Chen Law. I'm an automated assistant and can't give legal advice. How can I help you today?
- CallerHi. Do you speak Spanish?
- BasalixSí, claro. Soy un asistente automatizado y no puedo dar asesoría legal. ¿En qué le puedo ayudar?Of course. I'm an automated assistant and can't give legal advice. How can I help?
- CallerNecesito ayuda con el caso de inmigración de mi esposo. Tiene una audiencia en noviembre.I need help with my husband's immigration case. He has a hearing in November.
- Switched to Spanish
- Hearing: November
- Booked: Thursday 10 a.m.
Without it
What a Spanish-speaking caller usually gets
The bilingual staffer is busy
One person in the office speaks Spanish. When they are out, the caller is asked to call back.
Answering services charge extra
Bilingual coverage is an add-on, and it still ends in a message, not a screened matter.
An English voicemail
The caller hangs up and tries the firm whose ad was in Spanish.
What it does
One agent, two languages
Spanish runs the same intake you set up in English.
- Switches when the caller asks
- Opens in Spanish
- Switches mid-call
- Repeats the disclosure
- Automated assistant
- No legal advice
- Screens the matter
- Your questions
- State
- Already represented
- Books the consultation
- Real open slots
- Phone and chat
Same number, same chat widget, no extra cost on any plan.
What’s included
How bilingual answering works
Spanish is turned on with one switch. The agent you configured in English then runs the same intake in Spanish.
Every plan
On the same number and the same web chat. Spanish is not an add-on.
Switches on request
The moment the caller asks, on the same call, and stays in Spanish for the rest of it.
Disclosure in Spanish
The automated-assistant disclosure is repeated in Spanish before anything is asked.
Same screening
Your questions, the state check and the already-represented check, in Spanish.
Real bookings
Offers open slots from the attorney’s calendar and books the consultation.
One record format
Recording and transcript on the matter record, with screening answers in the same fields as every other call.
Web chat too
The chat does the same in text; you choose the voice for the phone.
Plans
On every plan
Spanish is not an add-on. Solo Intake and Firm Intake both answer in either language.
- Solo Intake
- English and Spanish, phone and chat
- Firm Intake
- English and Spanish, phone and chat
- Multi-office / 10+ attorneys
- English and Spanish, phone and chat
- Extra cost
- None
Prices, minutes and limits for every plan: compare all plans.
Setup
One switch turns on Spanish
Step 1
Write intake once
Your practice-area questions and screening rules, in English. The agent runs them in whichever language the caller uses.
Step 2
Pick the voice
Choose the voice for your line. It handles both languages.
Step 3
Publish one number
Put the same number on your English and Spanish ads and website. No separate Spanish line.
Step 4
Read the record
Each Spanish call lands as a matter with the recording, the transcript and the screening answers.
Try it on your own firm: 14-day free trial, no credit card.Start free trial
FAQ
Questions about bilingual answering
They can open in Spanish or ask for it at any point. The agent switches on the spot, repeats its disclosure in Spanish and continues the intake from where it was.
The screening answers land in the same structured fields as an English call, and the booking goes on the calendar the same way. The recording and transcript of the call are kept in Spanish on the record.
Yes. The chat widget on your website answers in Spanish when the visitor writes in Spanish, runs the same guided intake and books the same slots.
Yes. English and Spanish are included on every plan at no extra cost.
Every Spanish-speaking caller, answered.
14-day free trial. No credit card, nothing auto-charges.