Features · Concurrent calls
Concurrent calls: several callers at once, nobody gets a busy tone
A receptionist answers one call at a time. Basalix AI answers several, each with its own full intake, so the second and third callers on a busy Monday morning are screened and booked instead of hearing a busy signal or a voicemail greeting. How many run at once is set by your plan.
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- BasalixLine 1: "Thanks for calling. Did the accident happen in Texas, and have you seen a doctor since?"
- BasalixLine 2: "I can help with that. Which county are you in, and has anything been filed with the court?"
- BasalixLine 3: "Sí, claro. ¿Ya tiene un abogado para este caso?"Of course. Do you already have an attorney for this case?
- 3 calls answered at once
- 3 full intakes
- 2 booked · 1 attorney callback
Without it
What one line at a time costs
The second caller hears busy
A TV spot, a settlement in the news or plain Monday morning, and every caller after the first is lost.
Voicemail is not a queue
Callers who reach a greeting rarely leave a message. They dial the next firm.
Hiring for the peak
Staffing the desk for the busiest hour means paying for it during the quietest.
What it does
Every line gets the whole agent
Each call that arrives at the same time runs its own full intake.
- Lines set by plan
- Solo Intake: 2
- Firm Intake: 5
- Multi-office: dedicated
- Pooled across numbers
- Per plan
- Not per number
- A full intake on each
- English or Spanish
- Real slots
- No double-booking
- Logs the overflow
- Concurrency
- Quota
Web chats are counted separately and never use a voice line.
What’s included
How concurrent calls work
Each call gets the whole agent: the greeting, your screening, real calendar slots and a record of its own.
Lines by plan
Solo Intake answers two calls at once, Firm Intake five; Multi-office / 10+ attorneys reserves dedicated lines.
Shared across numbers
The limit is per plan and pooled across your phone numbers, not per number.
A full intake on every call
Each simultaneous call is screened independently, in English or Spanish, and books real open slots without double-booking.
Missed-call log
A call that arrives when every line is busy is logged with the reason, concurrency or quota.
Chat counted separately
Web chat conversations do not use a voice line.
Upgrade mid-cycle
Move up a plan when busy signals show in the missed-call log; the difference is prorated.
Plans
Calls answered at once, by plan
Concurrency is the main thing that changes between plans, alongside included minutes.
- Solo Intake
- 2 calls at once · 1 phone number
- Firm Intake
- 5 calls at once · 3 phone numbers
- Multi-office / 10+ attorneys
- Dedicated concurrency, reserved for your firm
- When every line is busy
- Logged as missed, with the reason: concurrency or quota
Prices, minutes and limits for every plan: compare all plans.
Setup
Sized to your busiest hour
Step 1
Check the missed-call log
The log shows every call that was not answered and why: all lines busy, or the month’s minutes used up.
Step 2
Pick the plan
Two lines for a solo practice, five for a small firm, dedicated lines for volume. Change it mid-cycle.
Step 3
Point your numbers at it
Forward one number or three. Concurrency is pooled across them.
Step 4
Scale for campaigns
Running a spot or a mass-tort campaign? Talk to sales about dedicated concurrency before it airs.
Try it on your own firm: 14-day free trial, no credit card.Start free trial
FAQ
Questions about concurrent calls
No. The limit is per plan and shared across your numbers. Firm Intake answers five calls at once whether they arrive on one number or three.
Your carrier’s normal busy handling. The call is logged in Basalix as missed, with the reason marked as concurrency rather than quota. If that happens often, the Multi-office plan adds dedicated lines.
Each call uses its own minutes from the plan’s monthly pool. Three ten-minute calls at once use thirty minutes, the same as three in a row.
No. Bookings go into real calendar availability, so a slot taken on one line is no longer offered on another.
The busiest hour of the week, fully answered.
14-day free trial. No credit card, nothing auto-charges.