1. Agreement to Terms & Definitions
These Terms of Service (“Agreement”) constitute a legally binding contract between Mivikron Solutions Private Limited, a company registered in India (“we”, “us”, or “our”), and the individual or legal entity (“Customer”, “you”, or “your”) accessing or using the Basalix AI platform, API, widgets, and associated services (collectively, the “Services”). By registering an account or accessing the Services, you agree to be bound by this Agreement.
2. Access and Use of the Services
2.1 Provision of Services: Subject to your compliance with this Agreement, Mivikron Solutions Private Limited grants you a non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.
2.2 Acceptable Use Policy: You shall not: (a) sublicense, sell, or lease the Services; (b) use the Services to store or transmit infringing, libelous, or otherwise unlawful material; (c) interfere with or disrupt the integrity or performance of the Services; (d) attempt to gain unauthorized access to the Services, our multi-tenant database architecture, or related systems; (e) reverse engineer the Services or AI pipeline; (f) use the Services or any Output to train, fine-tune, or otherwise develop a competing AI model or service; (g) use the Services to generate spam or intentionally misleading content; (h) extract data from the Services by scraping or any means other than the export features and APIs we provide; (i) impersonate any person or organization, or configure your agent to present itself as a specific real person; (j) clone, imitate, or recreate the voice or likeness of any real person, or upload voice recordings for that purpose; (k) generate or transmit sexually explicit content, deepfakes, or content that infringes anyone’s intellectual property, privacy, or publicity rights; or (l) make false, misleading, or unsubstantiated claims to callers or visitors, including claims about legal outcomes, results, or the attorney-client relationship.
2.3 No Legal Advice; Your Professional Responsibility: Mivikron Solutions Private Limited is not a law firm and does not provide legal services or legal advice. Neither the Services nor any Output is legal advice, and no attorney-client relationship is created between us and you, your clients, or anyone who contacts you through the Services. Your AI agent communicates with prospective clients on your behalf and under your configuration. You are solely responsible for: (a) how your agent is configured, including its instructions, knowledge, qualification questions, and outcomes; (b) providing any disclaimers your jurisdiction requires, including that no attorney-client relationship is formed through intake; (c) compliance with the rules of professional conduct that apply to you, including rules on attorney advertising, solicitation, confidentiality, and conflicts of interest; (d) ensuring the Services are not used to engage in the unauthorized practice of law; and (e) having a licensed attorney review intake results, qualification outcomes, and any decision to accept or decline a matter. The Services are not an emergency service and must not be relied on to handle emergencies or time-critical legal deadlines.
2.4 Communications Compliance: For all calls, chats, and messages handled or sent through the Services, you are the business communicating with the other party, and you are solely responsible for complying with applicable law. This includes: (a) giving any notice and obtaining any consent required to record or transcribe calls, including under state laws that require the consent of all parties; (b) disclosing that callers or visitors are interacting with an AI system where the law requires it, and not configuring your agent to claim that it is human; (c) obtaining any consent required before sending emails or other follow-ups, and honoring opt-outs; (d) complying with telemarketing, anti-spam, and consumer-protection laws (such as the TCPA and CAN-SPAM Act); and (e) not sending communications to contact details that were purchased, scraped, or otherwise obtained without consent. We make no representation that the Services, as you configure them, will make you compliant with any such law.
2.5 Suspension: We may suspend all or part of the Services, including your phone numbers and agents, if: (a) a payment is overdue or a trial has ended without a paid plan; (b) we reasonably believe your use poses a security risk or may harm the Services, other customers, or third parties; (c) we reasonably believe you are in breach of Sections 2.2, 2.4, or 3.5; or (d) we are required to by law or a competent authority. Where practical, we will notify you promptly and limit the suspension to what is reasonably necessary. You remain responsible for fees during a suspension caused by your breach or non-payment.
2.6 Phone Numbers: Phone numbers provided through the Services are acquired by us from our telecommunications providers and are licensed to you for use with the Services while you have an active paid plan; you do not own them. If you release a number, or after your paid subscription ends, the number may be returned to our pool, reassigned to another customer, or released to the carrier, and it cannot be recovered. If you wish to keep a number, request a port-out from your account before your subscription ends; porting depends on carrier requirements and timelines, which are outside our control. You are responsible for any call forwarding you set up with your own carrier.
2.7 Accounts and Users: You are responsible for the people you invite to your account (“Users”), for their compliance with this Agreement, and for all activity under your account. You must keep sign-in credentials confidential, give each User only the access they need, and notify us promptly at [email protected] if you suspect unauthorized access. We are not liable for losses caused by unauthorized use of credentials that you or your Users failed to protect.
2.8 Third-Party Services: The Services rely on third-party providers, including cloud hosting, AI model, voice, and messaging providers, and let you connect optional third-party services such as calendars, spreadsheets, and practice-management tools. We may add, replace, or remove providers at any time, provided this does not materially reduce the core functionality of your paid plan during its current billing period. We are not responsible for outages, changes, or acts of third-party providers outside our reasonable control. Your use of a connected third-party service is also subject to that provider’s own terms, and you may disconnect an integration at any time.
2.9 Changes to the Services: We continuously improve the Services and may add, change, or remove features. We will not materially reduce the core functionality of your paid plan during its current billing period.
3. Customer Data and AI Processing
3.1 Ownership: You retain all rights, title, and interest in and to all documents, URLs, text, and data submitted to the Services (“Customer Data”).
3.2 License to Process: Subject to the strict restrictions outlined in Section 4 regarding Google User Data, you grant Mivikron Solutions Private Limited a limited, worldwide, royalty-free license to host, parse, vectorize (embed), and process Customer Data solely to provide, secure, and support the Services.
3.3 AI & RAG Processing: Basalix AI utilizes Retrieval-Augmented Generation (RAG) and third-party Large Language Models (LLMs). Our LLM providers (currently OpenAI and Anthropic) process your Customer Data via API under business terms and data processing agreements that prohibit using it for model training. Some providers may retain API inputs and outputs for a limited period (for example, up to 30 days) solely for abuse and safety monitoring, after which they are deleted. Your Customer Data is never used to train AI models. The current list of subprocessors is set out in our Privacy Policy.
3.4 Probabilistic Outputs: You acknowledge that AI-generated responses (“Outputs”) are probabilistic. Mivikron Solutions Private Limited does not guarantee the accuracy, factual correctness, or reliability of any Output. Outputs should be independently verified before being relied upon for critical business or legal decisions.
3.5 Sensitive Data and Health Information: You represent that you have all rights and consents needed to submit Customer Data and to have us process it on your behalf. Intake for some matters (for example, personal injury) may involve limited health-related information, such as whether a person was injured and whether they are receiving treatment. You are responsible for configuring your agent to collect only the health information you need to evaluate a matter. The Services are not designed or offered to meet the requirements of the U.S. Health Insurance Portability and Accountability Act (“HIPAA”), and we do not enter into Business Associate Agreements. If you are a HIPAA covered entity or business associate, including a firm acting for a healthcare provider or health plan, you must not use the Services to create, receive, maintain, or transmit protected health information. You must not configure the Services to request or collect full Social Security numbers, payment card numbers, bank account credentials, passwords, or biometric or genetic data.
3.6 Data Protection: For personal data of the people who contact you through the Services, you are the controller (data fiduciary) and we act as your processor, processing it only on your instructions and to provide the Services. How we handle personal data, including our list of subprocessors, is described in our Privacy Policy. Our Data Processing Addendum forms part of this Agreement and applies automatically to that processing.
4. Third-Party Integrations & Google API Services
4.1 Google Calendar Integration: Basalix AI allows you to connect your account to third-party providers, specifically Google Calendar via Google OAuth. By enabling this integration, you grant Basalix AI permission to access your account via the full calendar management scope (https://www.googleapis.com/auth/calendar). This access is utilized solely to read your scheduling availability to prevent booking conflicts, and to dynamically create, populate, and maintain a dedicated secondary calendar structure within your Google account to manage automated consultations and event entries initiated by your interactions with our user-facing AI calendar booking features.
4.2 Strict Adherence to Google Limited Use Policy: Notwithstanding anything else in this Agreement, the use and transfer of information received from Google APIs to any other app will strictly adhere to the Google API Services User Data Policy, including its Limited Use requirements.
4.3 Core Restrictions on Google Data: Data obtained through Google APIs will under no circumstances be used to train foundational artificial intelligence or machine learning models operated by us or our subprocessors. Furthermore, Google User Data will never be sold, rented, shared, or used for advertising, marketing, profiling, or tracking across other services.
4.4 Revocation of Access: You retain full control over your integrations. You may disconnect your Google Calendar account from Basalix AI at any time through your application settings panel or directly via your Google Security settings. Upon disconnection, all cached access tokens will be immediately destroyed.
5. Fees and Payment
5.1 Free Trial: New accounts may start with a 14-day free trial, which does not require a payment card. Trial usage is subject to the limits shown in your account, including a cap on voice minutes, and voice overage is not available during the trial. When the trial ends, the Services stop working until you choose a paid plan. Unused trial allowances, including trial voice minutes, do not carry over to a paid plan.
5.2 Subscription and Automatic Renewal: Paid plans are billed in advance, monthly or annually, and renew automatically for the same period at the then-current price until you cancel.
5.3 Cancellation (Stopping Payments): You can cancel at any time from the Billing page in your account (Manage billing). Cancellation stops future renewals and takes effect at the end of the current billing period (monthly or annual); you keep access until then. We do not provide partial or prorated refunds for the unused part of any billing period.
5.4 Plan Changes: Upgrades take effect immediately, and the prorated difference is charged at that time. Downgrades take effect at the start of the next billing period.
5.5 Usage Allowances: Each plan includes usage allowances, such as conversations and voice minutes, for each monthly usage period (annual plans receive a fresh allowance every month). Unused allowances do not carry forward and expire at the end of each monthly usage period.
5.6 Voice Overage and Voice Wallet: Voice minutes beyond your plan’s allowance are charged at your plan’s per-minute rate from your prepaid voice wallet. When the wallet cannot cover another call, new calls are paused until you add funds. Wallet top-ups are one-time payments; there is no automatic recharge. Your wallet balance does not expire while your account is active, may be used only while you have an active paid plan, has no cash value, is not transferable, and is forfeited if your account is deleted.
5.7 No Refunds: All payments, including subscription fees and voice wallet top-ups, are non-refundable, except where a refund is required by law, where we charged you in error (for example, a duplicate charge), which we will correct, or as expressly provided in Section 11.6 or in our Data Processing Addendum.
5.8 Price Changes: We will give you at least 30 days’ notice by email before a price change takes effect. The new price applies from your next renewal.
5.9 Payment Processing and Merchant of Record: Our online sales are handled by Dodo Payments, which acts as our reseller and merchant of record. When you purchase a subscription or a voice wallet top-up, Dodo Payments is the seller of record for that transaction and processes the payment, and its checkout terms also apply to the purchase. Card details are entered on Dodo Payments’ pages and never reach our servers. If a payment fails, we may suspend paid features until the outstanding amount is paid.
5.10 Taxes: All fees are exclusive of applicable taxes, such as sales tax, Value Added Tax (VAT), or Goods and Services Tax (GST). As merchant of record, Dodo Payments calculates, collects, and remits these taxes based on your billing location and shows them at checkout and on your invoice. You are responsible for any withholding taxes or other duties that apply to you and are not collected at checkout.
6. Confidentiality
6.1 Confidential Information: Each party (“Receiving Party”) agrees to protect the confidential information of the other party (“Disclosing Party”) from unauthorized use, access, or disclosure. Customer Data is considered your Confidential Information. Our codebase, API design, and pricing structures are considered Mivikron Solutions Private Limited's Confidential Information.
6.2 Your Professional Obligations: We understand that, as a law firm, you owe duties of confidentiality to your clients and prospective clients, and must make reasonable efforts to ensure that non-lawyer service providers you use act compatibly with those duties (including under Rule 5.3 of the ABA Model Rules of Professional Conduct and its state equivalents). We therefore: (a) use Customer Data only to provide the Services on your instructions; (b) restrict access to Customer Data to personnel and subprocessors who need it to provide or support the Services and who are bound by confidentiality obligations; and (c) do not sell Customer Data or use it for any purpose not described in this Agreement or our Privacy Policy. We are not responsible for disclosures that result from following your instructions or configuration, such as sending data to a destination or integration you choose.
6.3 Legal Requests for Your Data: If we receive a subpoena, court order, or other request from a government authority or third party for your Customer Data, we will, where legally permitted, promptly notify you and direct the requester to you, so that you can seek a protective order or assert privilege. We will disclose only the portion of Customer Data we are legally required to disclose.
6.4 Security Incidents: If we become aware of a security incident involving unauthorized access to, or disclosure, loss, or alteration of, your Customer Data, we will notify you without undue delay and no later than 48 hours after becoming aware of it, with the information reasonably available to us at that time. We will then: (a) investigate the incident and keep you informed as we learn more; (b) take reasonable steps to contain it and mitigate its effects; and (c) reasonably cooperate with you in meeting any notification obligations you have to clients, individuals, or regulators. Our Data Processing Addendum sets out further detail.
7. Intellectual Property Rights
7.1 Our Platform: Mivikron Solutions Private Limited retains all rights, title, and interest (including all intellectual property rights) in and to the Basalix AI platform, technology, templates, widgets, and any underlying software. No rights are granted to you other than as expressly set forth herein.
7.2 Usage Data: We collect technical and usage data about how the Services are used, such as logs, configuration, performance metrics, and usage counts, but not the content of your Customer Data. We may use this data to operate, secure, support, and improve the Services, and may share it only in aggregated, de-identified form that does not identify you, your Users, your clients, or any individual. Data received from Google APIs is never used for this purpose.
7.3 Feedback: If you give us suggestions or feedback about the Services, we may use them freely and without obligation to you.
8. Warranties and Disclaimers
THE SERVICES AND AI OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” MIVIKRON SOLUTIONS PRIVATE LIMITED EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Indemnification
9.1 Your Indemnity: You agree to defend, indemnify, and hold harmless Mivikron Solutions Private Limited and its directors, officers, employees, and agents from any claims, damages, losses, fines, penalties, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services in violation of this Agreement; (b) any claim that your Customer Data infringes the intellectual property or privacy rights of a third party; (c) any call, chat, message, or other communication handled or sent through the Services on your behalf, including claims under call-recording, telemarketing, anti-spam, or consumer-protection laws; (d) the configuration of your agent, its Outputs as used by you, and any decision made on the basis of intake or qualification results; (e) any alleged legal advice, unauthorized practice of law, breach of a duty to a client or prospective client, or breach of a rule of professional conduct in connection with your use of the Services; or (f) your violation of any applicable law or regulation.
9.2 Indemnification Procedure: We will: (a) notify you promptly in writing of any claim covered by Section 9.1, although a delay relieves you of your obligations only to the extent it prejudices your defense; (b) give you control of the defense and settlement of the claim; and (c) provide reasonable cooperation at your expense. We may take part in the defense with our own counsel at our own cost. You may not settle a claim in a way that admits fault on our behalf, or imposes any obligation or restriction on us, without our prior written consent, which we will not unreasonably withhold.
10. Limitation of Liability
10.1 Limits: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MIVIKRON SOLUTIONS PRIVATE LIMITED BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. MIVIKRON SOLUTIONS PRIVATE LIMITED'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
10.2 Exceptions: Nothing in this Agreement limits or excludes liability for fraud, gross negligence, or willful misconduct; for death or personal injury caused by negligence; or for any other liability that cannot be limited or excluded under applicable law.
11. Term and Termination
11.1 Term: This Agreement commences on the date you accept it and continues until your account is deleted or this Agreement is terminated. Cancelling a subscription is governed by Section 5.3.
11.2 Termination for Cause: Either party may terminate this Agreement if the other party materially breaches it and fails to cure the breach within 30 days of written notice. We may terminate immediately if you breach Section 2.3, 2.4, or 3.5 in a way that exposes us or third parties to legal risk.
11.3 Your Data After Your Subscription Ends: If your paid subscription or trial ends, your account becomes inactive and the Services stop, but your Customer Data remains subject to your retention settings until your account is deleted, so you can resubscribe or export it. You may export your data at any time before your account is deleted, using the export features in your account (such as lead exports and conversation and intake-record exports). For a bulk export, contact us before your account is deleted. You are responsible for keeping your own copies of any data you need.
11.4 Account Deletion: When your account is deleted, whether by you or by us under this Agreement, it is deactivated immediately. After a 7-day grace period, during which a deletion you requested can be cancelled, your Customer Data is permanently purged from our active systems; residual copies in encrypted backups are overwritten on their normal rotation cycle and remain protected under this Agreement until then.
11.5 Survival: Sections 2.3, 2.4, 3.5, 5.7, 6, 7, 8, 9, 10, 11, 12, 13, and 14 survive termination of this Agreement.
11.6 Discontinuation of the Services: If we decide to discontinue the Services, or a paid feature you subscribe to, we will give you at least 30 days’ notice by email, except where immediate discontinuation is required by law or by events under Section 14.4. You will be able to export your data under Section 11.3 during the notice period. We will refund any prepaid fees covering the period after the discontinuation takes effect, including any remaining voice wallet balance. This Section does not apply where we terminate or suspend the Services because of your breach or non-payment.
12. Governing Law and Jurisdiction
This Agreement shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Nashik, Maharashtra.
13. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. For material changes, we will notify account owners by email at least 14 days before the changes take effect; price changes follow Section 5.8. If you continue to use the Services after the changes take effect, you accept the updated Terms. If you do not agree, you may cancel under Section 5.3 before they take effect.
14. General
14.1 Eligibility and Authority: The Services are for business use only and are currently offered to businesses located in the United States. You must be at least 18 years old, and if you accept this Agreement on behalf of a firm or other organization, you represent that you have authority to bind it.
14.2 Relationship of the Parties: The parties are independent contractors. This Agreement does not create a partnership, joint venture, employment, franchise, or agency relationship, and neither party may bind the other.
14.3 Assignment: You may not assign or transfer this Agreement without our prior written consent, except to a successor in a merger or a sale of all or substantially all of your business, on notice to us. We may assign this Agreement to an affiliate or to a successor in a merger, acquisition, or sale of our business, and we may use subcontractors and subprocessors to perform our obligations, remaining responsible for them. Any assignment in breach of this Section is void.
14.4 Force Majeure: Neither party is liable for a failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, such as natural disasters, epidemics, war, terrorism, civil unrest, labor disputes, government action, power or internet failures, denial-of-service attacks, or outages of telecommunications carriers, cloud hosting, or AI model providers. The affected party will notify the other promptly and use reasonable efforts to resume performance.
14.5 Notices: We may give you notices by email to your account owner’s address or through the Services, and they are effective when sent. You must give us legal notices by email to [email protected]; they are effective when received. You are responsible for keeping your account email address current.
14.6 Publicity: We will not use your name or logo in our marketing without your prior written consent. You may not use our name, logo, or trademarks without our prior written consent, other than to accurately state that you use the Services.
14.7 Export Controls and Sanctions: Each party will comply with applicable export control and sanctions laws. You may not use or allow access to the Services in a country or region subject to comprehensive sanctions, or by any person on a government restricted-party list.
14.8 Severability: If any provision of this Agreement is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
14.9 No Waiver: A failure or delay in enforcing any provision of this Agreement is not a waiver of that provision or of any other right.
14.10 No Third-Party Beneficiaries: This Agreement is for the benefit of the parties only, except that the persons indemnified under Section 9 may enforce that Section.
14.11 Entire Agreement and Order of Precedence: This Agreement, together with our Privacy Policy and our Data Processing Addendum, is the entire agreement between the parties about the Services and supersedes all prior agreements and understandings on that subject. If there is a conflict, the Data Processing Addendum controls on the processing of personal data. Terms in any purchase order, vendor form, or other document you provide have no effect.
14.12 Language and Headings: This Agreement is written in English, and the English version controls over any translation. Headings are for convenience only and do not affect interpretation.