Multi-office / 10+ attorneys
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Volume pricing, set with you
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For your firm · Multi-office firms
AI intake for multi-office firms that scales with call volume
Ten attorneys across several offices, marketing that spikes the phones, and a mass-tort campaign that can bring a thousand calls in a week. Basalix AI answers every one of them with dedicated concurrency, screens on your criteria per practice area and office, and keeps every matter in one list across the firm.
14-day free trial. No credit card, nothing auto-charges.
- CallerI saw the ad about the hernia mesh cases. I had surgery in 2019 and have had problems since.
- BasalixThank you for calling. I'll ask a few questions so the right attorney can review your case. Do you know which mesh product was used, and which hospital did the surgery?
- CallerIt was at Baptist in Jacksonville. I'd have to check the product.
- BasalixThat's fine. Have you had a revision surgery since, and are you working with another firm on this?
Outcome
- Mass tort · hernia mesh
- Florida · not represented
- Routed: attorney review
The problem
Volume is where intake breaks
Campaign spikes overwhelm the desk
A TV spot or a settlement announcement fills every line. The callers who wait are the ones who leave.
Each office screens differently
Five offices, five versions of the intake sheet, and no way to compare qualification rates.
Answering services bill by the minute
Overflow costs climb with volume, and the output is still a message, not a qualified matter.
What it does
Built for the week the phones spike
One intake system across offices, campaigns and channels.
- Takes the volume
- Dedicated concurrency
- Volume pricing
- Screens the same everywhere
- Per practice area
- Mass tort
- Every office
- Routes across offices
- Practice area
- Office
- Availability
- Feeds your systems
- Signed webhooks
- CRM
- Case management
Every matter lands in one firm-wide list.
What you get
What Basalix does for a multi-office firm
One intake system across offices, campaigns and channels, with the capacity to take the spike.
Dedicated concurrency
Reserved for your firm, beyond the five simultaneous calls on Firm Intake.
Volume minute pricing
Sized with you, and adjusted as your volume changes.
Unlimited offices
And agents and team logins, each office with its own hours, time zone and service area.
Screening per practice area
Including a mass-tort matter with its own criteria, applied identically in every office.
Attorney assignment
By practice area, office and calendar availability; severe matters forced to an attorney callback.
Signed webhooks
Into your CRM or case management system, with the answers and a case summary on every matter.
Account manager and SLA
One contact who sizes concurrency and minutes to your volume.
Pricing
The plan that fits
Contact sales
Why this plan for multi-office firms
- Dedicated concurrencyReserved for your firm.
- Volume minute pricingSet with you.
- Unlimited offices and agentsEach office with its own hours, time zone and service area.
- Custom integrations and DPAA negotiated DPA, with an account manager and an SLA.
- Everything in Firm IntakeMulti-office booking and priority support.
Prices in USD, exclude applicable taxes. Compare all plans.
Setup
Rolled out office by office
Step 1
Map your offices
Hours, time zones, service areas and the attorneys at each. Callers route by where the matter is.
Step 2
Set screening per practice area
A mass-tort matter is its own practice area with its own questions and routing, so it never mixes with general injury intake.
Step 3
Wire your CRM
Signed webhooks with retries, or a native integration. Matters arrive with the answers, summary and recording link.
Step 4
Scale with your account manager
Concurrency and minutes are sized to your volume and adjusted as it changes.
Try it on your own firm: 14-day free trial, no credit card.Contact sales
FAQ
Questions from multi-office firms
Concurrency is reserved for your firm rather than shared, and sized to your volume. If a spot runs at 9 p.m. and 40 people call in ten minutes, the plan is set so each of them is answered.
Screening and routing are set per practice area, so a mass-tort matter runs its own questions. Each office has its own hours, time zone and service area, and every matter lands in one firm-wide list with recordings and transcripts.
Most firms keep their intake team on daytime overflow and callbacks and let Basalix handle first contact, after hours and spikes. Every matter lands as one record with the answers and the recording, so the team starts from a qualified lead rather than a message.
Volume pricing agreed with you, an account manager, an SLA, and a Data Processing Addendum. Talk to sales about minutes, concurrency and integration.
Built for the week the phones do not stop.
14-day free trial. No credit card, nothing auto-charges.