This policy explains how cancellations and refunds work for Basalix AI, operated by Mivikron Solutions Private Limited. It summarizes Section 5 of our Terms of Service, which control if the two ever differ.
Free trial
Every account starts with a 14-day free trial. No card is needed and nothing is charged. If you don’t choose a plan, your agent pauses at the end of the trial.
Subscriptions
Solo Intake and Firm Intake are billed in advance, monthly or annually. They renew automatically for the same period until you cancel.
How to cancel
Sign in, open Billing, and choose Manage billing to cancel your subscription. Cancellation stops future renewals. It takes effect at the end of your current billing period, and you keep full access until then.
Changing plans
Upgrades take effect immediately, and you are charged the prorated difference. Downgrades take effect at the start of your next billing period.
Refunds
Subscription fees and voice wallet top-ups are non-refundable. This includes the unused part of a monthly or annual billing period. We will refund you:
- if we charged you in error, for example a duplicate charge;
- where a refund is required by law; or
- if we discontinue the Services, in which case we refund prepaid fees for the period after discontinuation and any remaining voice wallet balance.
Voice wallet
Voice minutes beyond your plan’s allowance are paid from a prepaid wallet that you top up yourself. Top-ups are one-time payments with no automatic recharge. Your balance carries over while you have an active paid plan, has no cash value, is not transferable, and is forfeited if your account is deleted.
Payments
Payments are processed by Dodo Payments, our merchant of record. Dodo Payments issues your invoice and collects any applicable sales tax.
Questions
Email [email protected]. If you believe you were charged in error, contact us before disputing the charge with your bank and we will put it right.