Practice areas · Personal injury
AI intake for personal injury law firms
Accident callers phone at night and sign with the first firm that picks up. Basalix AI answers every personal injury inquiry by phone or web chat, runs the starter template for that kind of case, and books the consultation or hands the matter to an attorney on the rules you set.
14-day free trial. No credit card, nothing auto-charges.
- BasalixI'm sorry that happened. Did the crash happen in Texas, and have you been seen by a doctor since?
- CallerYes, in Austin. I went to urgent care, and my back's been hurting since.
- BasalixThank you. Do you know if the other driver's insurance has been in touch, and are you working with an attorney yet?
- Car accident
- Injured · treated
- Routed: book consultation
What it does
A full injury intake on the first call
Five starter templates cover seven kinds of injury matter, time-sensitive and often after hours.
- Checks the basics first
- State
- Already represented
- The other side
- Dates the incident
- Month and year
- Your filing-deadline window
- Asks how it happened
- Crash type
- Hazard
- At work
- The product
- Records injuries and evidence
- Severity
- Treatment
- Police report
- Insurance
It never estimates what a case is worth or comments on fault.
Starter templates
Seven injury matters, five starter templates
Every injury template also asks who was hurt, how seriously, and whether they have seen a doctor.
Car accidents · Truck & 18-wheeler · Motorcycle
Motor vehicle
The caller’s role and how the crash happened, the police report, evidence and insurance on both sides, and what the other vehicle was: a car, a commercial truck, a motorcycle or a rideshare.
- Driver or passenger
- Crash type
- Hit and run
- Police report
- Dashcam or video
- Truck company
Dog bites and animal attacks
Dog bite
Who was bitten, with a child’s age, who owns the animal and whether it had bitten before, where it happened, and whether it was reported.
- Who was bitten
- Owner
- Prior bites
- Where it happened
- Animal control report
Premises liability
Slip & fall / premises
Where it happened and who owns or runs the place, what caused the fall and how long it had been there, the incident report, witnesses and cameras.
- Store, rental or sidewalk
- Hazard
- Warning sign
- Incident report
- Witnesses
- Cameras
Workplace injuries
Workers’ comp
Employee or contractor, how the injury happened, whether it was reported, where the comp claim stands, whether they are working now, and whether anyone else was involved.
- Employer and job
- How it happened
- Reported
- Claim status
- Work status
- Third parties
Defective products
Product liability
The product and its maker, how it failed and whether it was used as intended, and whether the caller still has it and the proof of purchase.
- Product type
- Brand
- How it failed
- Normal use
- Still has it
What it records
- Incident date
- Injury severity
- Treatment
- Fault
- Police report
- Insurance
- Represented
How it routes
Your rules decide every outcome
Before any template question, the agent asks which state the matter is in and whether the caller already has a lawyer. Then the first answer that matches a rule decides the route.
- The caller already has an attorneyDecline politely
- It happened in a state you don’t takeDecline or refer
- Someone diedAttorney callback
- An insurer has made a settlement offerAttorney callback
- A workers’ comp claim was denied, or the caller was let goAttorney callback
- The incident date is near the filing-deadline window you setAttorney callback
- No one was hurt, or the caller says they were at faultAttorney review
- Everything else, by defaultBook consultation
What it never says. Never estimates what a case is worth or comments on fault. The AI never decides whether a matter has merit.
Your templates
How you manage the templates
Every template is a starting point. Your attorneys decide what is asked and what each answer does, in the app, without code.
Start from a template
Each practice area comes with a starter template, every question in English and Spanish. Use it as it is, or change it.
Edit any question
Reword, reorder, add or remove questions. An answer can be a choice, a dropdown, several choices, a month and year, or free text.
Decide what each answer does
Any answer can stop the questions and route the matter: an attorney callback, an attorney review or a polite decline.
Add follow-ups
An answer can trigger short follow-up questions. Some ship switched off, ready to turn on when your attorneys want the extra detail.
Set rules per practice area
The default next step, book or callback, and for injury matters a filing-deadline window and an “urgent within N days” threshold.
One template, phone and chat
The same questions run on the voice agent and in web chat, so every inquiry is screened the same way.
More on screening and routing: intake.
FAQ
Questions about personal injury intake
Car, truck and motorcycle accidents, which share one motor vehicle template, dog bites, slip and fall and other premises cases, workers’ comp and product liability. For any other injury matter, a general injury template asks the common questions and you add your own.
Every injury template dates the incident by month and year. You set a filing-deadline window and an “urgent within N days” threshold per practice area, and a matter close to it goes to an attorney callback instead of a self-booked slot. Your attorneys judge the deadline; the agent only records the date.
No. It records the facts and routes the matter on your rules. It never estimates what a case is worth, comments on fault or gives legal advice.
Every injury template asks how serious the injuries were. “Someone died” sends the matter straight to an attorney callback rather than a self-booked consultation.
Every injury call, screened and booked.
14-day free trial. No credit card, nothing auto-charges.