Basalix AI
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AI voice agent for law firms

The 24/7 voice agent for law firms. Answered, screened and booked on the line.

The Basalix AI voice agent answers your law firm's phone line day and night, in English or Spanish. It runs the intake your staff would run, books a consultation into a real open slot, and saves the recording, transcript and summary to the matter.

No voicemail. No busy tone. No dead line.

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14-day free trial with a free number and 100 minutes. No credit card.

Answers

The 9 p.m. caller gets the 9 a.m. intake.

Nothing waits for the morning. Nothing goes to voicemail.

  1. 12:25 pmTwo callers at onceBoth answered
  2. 2:30 amAsks for SpanishSwitched, booked
  3. 7:40 amBefore the office opensBooked 10 a.m.
  4. 9:05 pmRear-ended on I-35Consultation booked
  • 24/7answered

    Nights, weekends and firm holidays, on your number.

  • 2 or 5calls at once

    Solo Intake answers two, Firm Intake five. No busy tone.

  • EN · ESone number

    Switches to Spanish the moment the caller asks.

Screens

You write the rules. The agent runs them.

Every setting is yours, in plain English, in the app, on every plan.

How intake screening works
  • GreetingWhat it says first

    Your firm name, your opening line, the voice and the speed. The AI disclosure and recording notice are part of every greeting and cannot be switched off.

  • ScreeningWhat it asks

    Your attorneys write the questions per practice area: state, representation, deadlines, whatever decides a fit. The agent asks them in either language and never gives legal advice.

  • RoutingWho goes where

    New inquiries go to intake screening. Current clients are recognized, and anyone who asks for a person is put through during office hours.

  • HearingHow it listens

    Background-noise filter, fast or accurate transcription, and the words to recognize, pre-filled with your firm, your attorneys and your practice areas.

Books

Books a real slot. Never a double booking.

Your calendar is the source of truth, not a copy of it.

  1. Busy timeSubtracted from the calendarTwo-way sync, per attorney
  2. AssignmentCaller books the firmLeast-loaded attorney
  3. Your rulesBuffers, notice, booking windowSet once
  4. ChangesReschedule or cancel linkCalendar updates both ways

Google Calendar or Outlook, per attorney. Offices, hours and time zones are set once in the app.

Records

Every call, on the record.

Read the ones you want, skim the rest. Each call lands on the caller's matter and in the CRM your firm already uses.

  1. RecordingKept as long as you setLegal hold
  2. TranscriptEnglish or SpanishSearchable
  3. PII redactionNames, phones, SSNs, IDsOpt-in
  4. AI summaryWhy they called, what is nextOn the matter
  5. DeliveryClio, Sheets or any CRMSigned webhook

Also on every call

Each call ends with an outcome.

Not a message pad. What the agent does, and what gets logged.

  • LanguageEvery plan

    Answers in Spanish

    Switches when the caller asks, repeats the disclosure in Spanish and runs the same intake through to a booking.

  • Caller IDAutomatic

    Knows who is calling back

    Recognizes a returning client from caller ID, confirms one detail and picks up the matter where it left off.

  • ConflictsEvery plan

    Checks for conflicts first

    Asks for the other party and checks your client list before booking. If a conflict cannot be ruled out, it holds the time for your review. If one is found, a courteous decline.

  • BookingGoogle / Outlook

    Books a consultation

    Offers real open slots from the right attorney's calendar, in the office's time zone, and sends the confirmation.

  • TransferOffice hours

    Puts calls through to your team

    In office hours, connects a caller who asks for a person to someone at your firm. If nobody answers, it comes back on the line and books a call-back or takes a message.

  • MessageCurrent clients

    Takes a message

    Emails it to the firm and notes it on the matter. New callers are screened instead, never sent to a message pad.

No voicemail. No busy tone. No dead line.

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Then the same intake

Phone and web chat run one intake.

What the agent asks, who it books with and where the lead lands are set once. The chat agent on your website follows the same rules.

IntakeScreens every inquiry on your attorneys' criteria.BookingReal open slots, per-office hours and time zones.Chat agentThe same intake on your website, one line of code.CRM deliveryClio, Google Sheets or any CRM by webhook.

Sample calls

Pick a call.

Press play to hear the Spanish call, or read the returning-caller transcript. Names and details are fictional. More recordings and the live demo are on the demo page.

  • The disclosure comes first, in whichever language the caller uses
  • The agent asks your questions and takes the answers it gets
  • Every one of these calls ends with a recording, a transcript and a summary on the matter
Call recording
Basalix: Thanks for calling Rivera & Chen Law. I'm an automated assistant and can't give legal advice. How can I help you today? Caller: Hi. Do you speak Spanish? Basalix: Sí, claro. Con gusto le atiendo en español. Soy un asistente automatizado y no puedo dar asesoría legal. ¿En qué le puedo ayudar? (Of course. I'm happy to help you in Spanish. I'm an automated assistant and can't give legal advice. How can I help you?) Caller: Gracias. Necesito ayuda con el caso de inmigración de mi esposo. (Thank you. I need help with my husband's immigration case.) Basalix: Con gusto le ayudo. ¿Cuál es su nombre? (Happy to help. What's your name?) Caller: Ana Morales. Basalix: Gracias, Ana. ¿El número que termina en 0192 es el mejor para contactarle? (Thanks, Ana. Is the number ending in 0192 the best one to reach you?) Caller: Sí, ese es mi celular. (Yes, that's my cell.) Basalix: Perfecto. ¿Tiene alguna fecha de corte o audiencia próxima? (Great. Is there an upcoming court date or hearing?) Caller: Sí, tiene una audiencia en noviembre. (Yes, he has a hearing in November.) Basalix: Entendido. ¿Ya está trabajando con otro abogado en este caso? (Understood. Are you already working with another attorney on this case?) Caller: No, todavía no. (No, not yet.) Basalix: Gracias. Un abogado puede atenderle en una consulta. Tengo el jueves 1 de octubre a las 10 de la mañana en nuestra oficina de Austin. ¿Le funciona? (Thank you. An attorney can see you for a consultation. I have Thursday, October 1 at 10 a.m. at our Austin office. Does that work for you?) Caller: Sí, perfecto. (Yes, perfect.) Basalix: Listo. Su consulta es el jueves 1 de octubre a las 10 de la mañana en nuestra oficina de Austin. Le enviaré la confirmación por mensaje de texto. ¿Algo más en que le pueda ayudar? (Done. Your consultation is Thursday, October 1 at 10 a.m. at our Austin office. I'll send you the confirmation by text message. Anything else I can help you with?) Caller: No, eso es todo. Muchas gracias. (No, that's all. Thank you very much.) Basalix: Gracias por llamar. Que tenga un buen día. (Thanks for calling. Have a good day.)

Shortened recording. English translations shown under each line.

Setup

Live in one sitting.

  1. Step 1

    Keep your number

    Forward it with the carrier dial codes the app generates for Verizon, AT&T, T-Mobile, RingCentral and others. Or pick a new local number by area code.

  2. Step 2

    Set the greeting and voice

    Choose the voice, the speed, the greeting and closing, and the languages: English and Spanish. The AI disclosure and recording notice are already in.

  3. Step 3

    Test it from your browser

    Talk to the agent before anything goes live. Chat and voice publish together from one configuration.

  4. Step 4

    Read every call

    Each call lands in the log with its recording, transcript, summary and your notes. Missed calls are logged too.

Try it on your own firm: 14 days, a free number, 100 minutes, no credit card.Start free trial

On every plan

What you get from day one.

  • 24/7answering

    Nights, weekends and firm holidays included.

  • 2languages

    English and Spanish on one number. Not an add-on.

  • 2 or 5calls at once

    Solo Intake answers two, Firm Intake five.

  • 1 to 3numbers included

    Forward yours, or publish a new US local number.

Solo Intake $349/mo. Firm Intake $699/mo. Minutes beyond the plan at $0.75. See pricing

Questions attorneys ask

Yes. The default greeting states that the assistant is automated, cannot give legal advice, and that the call may be recorded. These guardrails are locked and cannot be switched off.

Yes. During office hours the agent can put a caller through to a person at your firm. If nobody answers, the agent returns to the caller and books a call-back or takes a message.

The agent comes back on the line and offers the next step: a call-back booked in the attorney’s office time zone, or, for a current client, a message emailed to the firm. The caller is never left on a dead line, and the attempt is logged on the call record and the matter.

Yes. Returning callers are recognized from caller ID, without a verification question. Greeting a caller by name is an optional setting, off by default, and applies only when exactly one client is on file for that number. Family law and immigration matters keep the neutral greeting. Before changing anything about a client’s matter, the agent confirms one detail with the caller.

No. Forward your existing number to Basalix using the dial codes shown in the app. You can also publish a new US local number; numbers are included on every plan.

Nothing per call. Solo Intake includes 500 minutes a month and Firm Intake 1,200. Beyond that, minutes are $0.75 each from a prepaid wallet with a hard spend cap you set.

Stop sending after-hours callers to voicemail.

Answered 24/7. Screened on your rules. Booked on the line.

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14-day free trial. No credit card, nothing auto-charges.